Fio2 Privacy Policy — How We Protect Your Information
At fio2, the privacy of our Malaysian users is our top priority. This document clearly explains what information we collect, how it is used, and your rights as a user of our platform.
Effective date: 1 January 2026. This policy is subject to amendments from time to time.
1. Information We Collect
When you register and use the fio2 platform, we collect various types of information to ensure the service runs smoothly, securely, and is relevant to you. Below are the main categories of information we collect:
- Account Information: Your full name, email address, phone number, date of birth, and password as provided during registration. This information is used to verify your identity and manage your account.
- Payment Information: Details related to deposits and withdrawals in Malaysian Ringgit (RM / MYR), including payment methods used such as FPX and TNG eWallet. We do not store full card numbers — processing is handled by registered third-party payment processors.
- Device and Browser Information: Your device type, operating system, browser version, IP address, and internet connection details are automatically collected when you access the platform.
- Usage Data: Records activity such as games played, bets placed, session duration, pages visited, and in-app actions for analytics and service improvement purposes.
- Cookies: We use cookies and similar tracking technologies to personalise your experience, save your settings preferences, and analyse platform usage patterns.
2. How Is Your Information Used?
All information collected by fio2 is used responsibly and only for legitimate purposes. We do not sell your personal information to any third party for marketing purposes. Below are the primary purposes for which we use your information:
- Verifies user identity during registration and login to keep your account secure
- Processes MYR (RM) deposits and withdrawals securely and accurately
- Provides responsive and relevant customer support when you reach out to us
- Sends important notifications relating to your account, transactions, promotions, and platform updates
- Detects and prevents fraud, unauthorised use, and activities that violate the platform's terms
- Improves platform functionality, design, and performance based on real usage patterns
- Complies with applicable legal and regulatory requirements in Malaysia
We will not use your information for unrelated purposes without obtaining your consent first, unless required by law.
3. Cookies, Tracking & Data Storage
Cookies and Tracking Technologies
Fio2 uses session cookies and persistent cookies to enhance your experience on our platform. Session cookies are deleted when you close your browser, while persistent cookies are stored for a longer period to remember your preferences and settings. You can manage cookie usage through your browser settings, though please note that disabling certain cookies may affect platform functionality.
We also use tracking pixels and similar technologies to understand how users interact with the platform, including the most frequently visited pages and time spent in each section.
Data Storage and Security
All user personal data is stored on servers protected with industry-standard SSL encryption. fio2 restricts access to personal information to only those staff who require it to carry out their duties, and all staff are bound by strict confidentiality agreements.
We retain your personal information for as long as your account remains active or as required for legal purposes. When the information is no longer needed, it will be securely deleted or anonymised in accordance with our internal procedures.
4. Sharing Information with Third Parties
Fio2 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes. However, in certain situations, we may need to share your information with the following parties:
- Payment Processors: To facilitate MYR deposits and withdrawals, the required payment information is shared with approved third-party payment service providers who comply with established security standards.
- Game Providers: Certain game session details may be shared with third-party game providers operating within the fio2 platform to ensure game integrity and functionality.
- Legal Authorities: We will disclose the required information to authorities, tribunals, or law enforcement agencies when obligated to do so by court order or applicable legislation in Malaysia.
- Technical Service Providers: Companies that assist us with technical operations — such as server hosting, analytics, and security support — may have limited access to your data, subject to binding confidentiality agreements.
All data sharing is carried out with appropriate safeguards and only to the extent necessary for the stated purposes.
5. User Rights & How to Contact Us
Your Rights as a User
As a fio2 platform user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If the information we hold is inaccurate or outdated, you have the right to request a correction. You may also update certain information directly through your account settings.
- Right to Erasure: Under certain circumstances, you have the right to request that we delete your personal information, subject to any legal retention requirements that may prevent immediate deletion.
- Right to Object to Processing: You have the right to object to the processing of your data for specific purposes, including direct marketing.
Changes to the Privacy Policy
Fio2 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the platform's services. The latest version will always be available on this page along with an updated effective date. Your continued use of the platform after any changes are published constitutes your acceptance of the updated terms.
Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact us by email: [email protected]
For more details about our platform and services, you may also refer to FAQ section which provides answers to the questions most frequently asked by our users.
Your privacy protected — your experience comes first
Create an account with fio2 confidently, or log in to continue your entertainment experience on a safe and trusted platform.